Returns & Exchanges

At DERMATOUCH, we stand behind the quality of our skincare solutions and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can request a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring the product is at least 50% full and includes all original components and protective seals.

• 3.
  Ship the Items

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.